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FAQ'S

Were the products are made? They are designed and made in Quebec, Canada. 

Are-they ethically made? Yes!

 

 SHIPPING:

 

How much time does it take to receive my order? It depends on your localization. You will be updated by emails with the shipping confirmation. If the order is made in Canada, wait 20 days. If after this time, you didn't receive your parcel and you can't track it, please send an email to: info.asclingerie@gmail.com

 

Can I track my parcel? Yes! Only use the shipping confirmation email you receive once you place your order. 

 

How much time does-it take to send my package? We will ship your package in a limited time of 3 days. After you have to wait for the shipping.*Please note that we can't control the delivery time from Canada Post. 

 

I didn't receive my parcel, what can-I do? If it's in a reasonable time (20 days after the purchase), you can send an email to: info.asclingerie@gmail.com. We will do the best we can for helping you. We will not give any information by Instagram Dm . 

 

 EXCHANGE AND RETURN POLICY:

What is the exchanges / return policy?


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a return or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can't return all the lingerie items (bralette and underware) because of hygiene issues. You can only exchange them if they are not the right size or if they are damaged. 

Additional non-returnable items:

Lingerie (bralette and underwear)
Gift cards 
Downloadable software products 
Some health and personal care items

*Only unused items will be exchanged or can be returning in the normal terms written down.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable): 

-Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info.asclingerie@gmail.com.

 

Sale items (if applicable) 
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 
We only replace items if they are defective/damaged or if they are not the right size. If you need to exchange it for the same item, send us an email at 
info.asclingerie@gmail.com 

 

shipping. 
To return your product, you should email us at info.asclingerie@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

I buy something and it's now in promotion. If you buy something and we have a promotion after that, we can't add the discount to your previous purchase. Sorry! 

 

How long will it take to have my refund? You have to give us 10 days after the reception of your order at the office. We will refund your order on the same payment method. 

 

Do-I have to pay for the returns/exchanges? Yes. You have to pay for the shipping cost. We will not give you any additional cost. 

 

 ORDERS:

Can I cancel my order? We can't guarantee we will be able to cancel your order. But, if you send an email to info.asclingerie@gmail.com,  in the same hour, we will do our best to cancel your order. 

Can I edit my order after I purchase it? We can't guarantee we will be able to edit your order. But, if you send an email at info.asclingerie@gmail.com,  in the same hour, we will do our best to do the modification of your order. 

I didn't receive the good items! Please send an email at info.asclingerie@gmail.com. We will need your receipt and a picture of what you receive. 

I have received damage item! Please send an email at info.asclingerie@gmail.com. We will need your receipt and a picture of the damage item. *Please add a little description of the product issue. 

  SIZING: 

What is the sizing chart? 

 

For other questions contact: info.asclingerie@gmail.com

 

 

 

 

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