Refund policy

 

 

EXCHANGES AND RETURNS

 

Returns

 

What are your exchange policies?

Our policy is for a period of 15 days. After 15 days, we cannot do anything for you. To be eligible for return, the item must be unworn and in the same condition as when delivered.

You cannot return lingerie items (bralette and panties). It is only possible to make an exchange if the size is not correct or if the product is damaged upon receipt. Note that if the size is not correct, you must pay the shipping costs which are approximately in Canada.

 

Gift cards are not refundable or exchangeable for cash.

*Only unworn items can be exchanged or refunded if you respect the policies marked above.

 

In order to complete your return, you must write to us at: info.asclingerie@gmail.com

The email should contain the following information:

-The receipt of your purchase

-The reason for the return

 

If you are eligible for returns, we will email you upon receipt of your item. You will also be informed if your return is approved or refused.

 

If your return is approved, your return will be completed within days of your original method of payment. If you do not receive the refund within 10 days, it is possible to validate with us at the following email address: info.asclingerie@gmail.com

Sale items are all final sale.

 

Trades

 

It is only possible to exchange the item if it is damaged or the size does not fit. If you need to exchange the product, you must write an email to: info.asclingerie@gmail.com

 

Which includes the following information:

-The reason for the return

-If the product is damaged, you must provide a supporting photo

-You must also include your purchase receipt

-Information to contact you

 

If it is for an exchange, you must consider the shipping costs. We recommend using "tracking" if the value of the items is over . If the product is damaged, we will take care of the shipping costs.

 

What if I bought something and it's now on sale? Sorry, we can\'t do anything for you.

 

What is the deadline for a refund? You must give us a period of 10 days after receipt of your return.